Give the Government’s New Servicing Proposal a Chance
June 22, 2016
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Guest Post by Deanne Loonin (Attorney and advocate for low-income student loan borrowers) Programs to help struggling student loan borrowers will only succeed if servicers effectively do their jobs and provide high quality information and assistance. Servicers are a borrower’s p
Continue Reading →New Matching Program for Disabled Student Loan Borrowers
December 07, 2015
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We have been calling on the government for years to stop offsetting Social Security benefits of disabled student loan borrowers. Recipients of Social Security Disability (SSDI) payments generally qualify for disability discharges. Yet most do not know about the d
Continue Reading →Where is the sense of urgency in student loan servicing reform?
September 30, 2015
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It has been busy lately in the student loan servicing arena. State and federal regulators have begun to wake up to the rampant problems caused by sloppy, inaccurate, and incompetent servicers and the heavy costs for borrowers. We have been writing about these issues for so
Continue Reading →What is the Government Doing to Provide Relief for For-Profit School Students?
August 26, 2015
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We wrote in a previous post about our coalition letter to the Department of Education’s “Special Master”, urging him to create a fair and accessible “defense to repayment” process for borrowers. While the special master Joseph Smith works on this pr
Continue Reading →Senators Find Major Holes in the Department of Education’s Servicer Investigation
August 12, 2015
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United States Senators Blumenthal, Murray and Warren sent a letter to the Department of Education in May requesting information about the Department’s reviews of servicers’ compliance with the Servicemembers Civil Relief Act (SCRA). In announcing the review last year
Continue Reading →Making Student Loan Servicing Work for Borrowers
July 14, 2015
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The Consumer Financial Protection Bureau (CFPB) asked for comments on student loan servicing a few months ago. Thousands of borrowers and their advocates responded before yesterday’s deadline, highlighting again and again that the current system does not work well for borr
Continue Reading →Helping Disabled Borrowers Find Relief
July 10, 2015
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The Obama Administration announced a number of relief options for borrowers this week, including new ways to help disabled borrowers. This has been overshadowed by other news on student loans this week, but it is criticially important. We have been calling on the Admi
Continue Reading →CFPB Asks Borrowers for Information about Student Loan Servicing–Deadline is July 13
June 18, 2015
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The Consumer Financial Protection Bureau (CFPB) has launched a public inquiry into student loan servicing practices. The issues that the Bureau is seeking information on include: industry practices that create repayment challenges, hurdles for distressed borrowers, and the econo
Continue Reading →NCLC Statement on Relief for Predatory School Borrowers
June 08, 2015
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NCLC Advocates Applaud Department of Education’s Step Towards Granting Widespread Student Debt Relief to Corinthian Borrowers Over the past year, the National Consumer Law Center has called on the U.S. Department of Education to cancel the student loans of all borrowers harmed b
Continue Reading →What Happened to the Federal Student Aid PIN System?
May 25, 2015
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As of May 10, the new federal student aid ID (FSA ID) has replaced the old PIN system. The Department of Education says it created this new system to improve security and the customer experience. This system is very important for borrowers. You must have an FSA ID to
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Please understand that we do not provide legal advice about individual cases. This web site includes links to other resources for those who seek individualized legal advice or other help not offered here. This site is for people who already have student loans and want to know more about their options and rights.
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