We have written a number of posts about ongoing operational problems at the Department of Education. We received some encouraging news this week that some of these problems may be fixed, including: 1. We wrote earlier about problems with borrowers seeking to consolidate out of defau
Today, the National Consumer Law Center’s Student Borrower Loan Assistance Project released a new report: Borrowers on Hold: Student Loan Collection Agency’s Complaint Systems Need Massive Improvement. Overview: The U.S. Department of Education (the Department) relies on an increas
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